Privacy Policy

Luxury Living Company Online Ltd respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

What data do we collect?

We collect anonymous data when you view our site, using different types of cookies.

It is important to us that you feel safe and secure when browsing our site and that you have the ability to understand and control the data you send us.

Your provided data

The types of personal information that we collect depends on how you interact with our website

Contact details, such as your name, address, email address and phone number;

Payment information, such as credit or debit card number;

Account login credentials, such as usernames and passwords, password hints and similar security information;

Comments, feedback and other information you provide to us, including information that you send to customer support and message

Communication preferences.

Keeping your data

Your information will only be kept for the amount of time required in order for the fulfilment of your or to ensure a favourable browsing experience on our website. The amount of time your data will be kept can be categorises as follows:

Visitors and general browsing: your data will be kept as per the timescales outlined in our Privacy Policy;

Browsers: your data will be kept as per the timescales outlined in our Privacy Policy;

Enquirers: if you contact us through the website or telephone, we will keep your data for two years;

Customers (checkout): your data will be kept for 28 days. This is so that if you leave the site and return within this timeframe your order details will remain and can then be completed;

Customers (completed): your data will be kept for 10 years in order for us to confirm your details under our guarantee.

How we collect and use your data

If you subscribe to our newsletter, consent to our cookie banner or continue to browse the site, you consent to the use of your data.

Luxury Living Company Online Ltd  will never collect sensitive information about you without your explicit consent.

If you believe Luxury Living Company Online Ltd has information about you that you do not want us to have or that is incorrect, please contact us at contactus@luxurylivingcompanyltd.co.uk and we will correct or remove the data as you request as soon as is possible.

Disclosing information for legal reasons

We will disclose your personal information if we have a good faith belief that such disclosure is necessary to:

meet any applicable law, regulation, legal process or other legal obligation.

detect, investigate and help prevent security, fraud or technical issues; and/or

protect the rights, property or safety of Reed Exhibitions, our users, employees or others; and as part of a corporate transaction, such as a transfer of assets or an acquisition by or merger with another company.

Your rights

We will disclose your personal information if we have a good faith belief that such disclosure is necessary to:

access to and correction or deletion of your personal information.

restriction of our processing of your personal information, or to object to our processing; and

portability of your personal information.

If you wish to exercise any of these rights, please contact us through the contact address provided below. We will respond to your request consistent with applicable laws. To protect your privacy and security, we may require you to verify your identity.

Using your information

Depending on how you interact with us and the Service, we use your personal information to:

Process and fulfil your transaction order, download or other transaction.

Provide product service, such as delivery, information.

Recognise you should you return to our site.

Respond to your requests, inquiries, comments and concerns, for example via a live chat service.

Notify you about new products, services and offers, subject to your subscription to any email or newsletter.

Provide you with promotional messages and other information about products, and services of ours, our affiliates and third parties, such as media partners.

Invite you to participate in user testing and surveys.

Identify usage trends (anonymously) and develop data analysis, to enhance the performance of our site.

Comply with our legal obligations, resolve disputes, and enforce our agreements.

Ensure the security of the website.

Protect against any fraud.

We store and use your data to assist us with any enquiries you and to help resolve any issues you have about our products and/or services

Sharing your information

Any information we have will only be shared in specific circumstances, such as when required by legislation or regulations, or to third parties that are used to provide services for the running of the business.

Example of circumstances that may warrant sharing your information under law include:

If required to do so under law, such as complying with any governmental request, a request from law enforcement, or to assist with the prevention of any illegal activities;

Respond to any claims with relevant information and details;

Applying and fulfilling any agreements;

Applying and fulfilling our terms and conditions;

Protecting the rights of our employees, customers and any other party associated with the business;

Protecting the safety of our employees, customers and any other party associated with the business;

Protecting the safety of any person or to prevent any illegal activity;

Protecting our rights or the rights of a third party;

Sharing information with organisations or bodies with the view to prevent fraud and/or reviewing credit risks.

Examples of these third parties include:

Customer support or live chat services, such as Fresh Desk;

Customer or product review platforms, such as Trust Pilot;

Ecommerce platforms, such as BigCommerce, in order to process and fulfil your orders;

Credit agencies, in order to identify and prevent any potentially fraudulent transactions, although no credit check would be performed, and your credit rating would be unaffected;

Payment portals, such as Stripe , Klarna in order to transact your payments;

Paylike acts as data controller in regards to your payment instrument information, see their privacy policy for more information about the processing

Data analytic software, plugins or platforms, such as Google analytics, in order to understand behaviour on our site and make improvements;

External third-party service providers or business advisors, such as referral schemes, affiliate marketing, email marketing, and/or digital radio. These third-parties would all be subject to contractual agreements and bound by standards for data security. They would not use any information for purposes other than those relating to the service being provided on our behalf and would not share information with any other party.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements

European data protection

We comply with the relevant UK and EU data laws. Collecting your data will be done when it’s:

necessary to complete a transaction or otherwise perform a contract with you or at your request prior to entering into a contract;

necessary for our compliance with applicable law or other legal obligation;

applicable and with your consent; and/or

necessary for the operation of our business;

to protect customers and users;

to enable our customers to comply with legal obligations;

to detect or prevent fraud

to fulfil our other legitimate interests as described in the “Information We Collect”, “How We Use Your Information” and “Sharing of Your Information” clauses above, except where our interests are overridden by your privacy rights.

Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time, and where we rely on legitimate interests, you may have the right to object to our processing.

Changes

We will constantly monitor and update this policy as and when necessary.

Contact

Please contact us at contactus@luxurylivingcompanyltd.co.uk for further information.

Data controller

The data controller for your information is Luxury Living Company Online LTD, registered in United Kingdom under Company Number 13541769 who registered office address is: Unit 33 Trent gateway, Beeston Business Park Technology Drive, Beeston, Nottingham NG91LA